Shipping & Returns

What are your shipping rates?
For Domestic orders, UPS Ground Shipping, which can run anywhere from $13+. I always insure my items for the retail amount. 

Shipping typically takes about three business days, but ultimately depends on destination (not guaranteed).

Can I add insurance to my order?
Orders are automatically insured for the retail amount of the item. 

What is your return/refund policy?

In the chance that you are not satisfied with your purchase, please email me (at EstherKaoJewelry@gmail.com) within 7 days of receipt and we can try to make adjustments where possible. Return shipping is the responsibility of the buyer. 

Please understand that while most items can be returned, some restrictions do apply. Any items that were custom made are not returnable/refundable. 

Any piece that has been returned is subject to a quality check. If the piece has been clearly worn or damaged, I reserve the right to withhold a refund. 

Refunds will be issued in the form of payment that was made. If a gift card was used to purchase the item, the refund will be credited back into the gift card. 

If you would like to cancel an order, you may do so within 48 hours of placing the order. All cancellations after that will be subject to a 20% restocking fee. 

To initiate a refund or order cancellation, email me at EstherKaoJewelry@gmail.com with your order number and cancellation request.