Shipping & Returns
What are your shipping rates?
For Domestic orders, choose between USPS Priority or USPS First Class for shipping.
USPS Priority - $7.50
Your jewelry will ship packaged in a small flat rate box. The package will have $50.00 worth of insurance, and will also have a tracking number. Shipping time typically takes 1-3 business days, depending on destination (not guaranteed).
USPS First Class - $4.00
Your jewelry will be packaged in a small bubble mailer, and will have a tracking number. Shipping time typically takes 2-5 business days, depending on destination (not guaranteed).
International orders are shipped using USPS First Class International.
USPS First Class International - $10.00
Your jewelry will be packaged in a small bubble mailer, and will have a tracking number. Shipping time typically takes 2-3 weeks. Please be aware that the buyer is responsible or any customs fees or duty that is applicable to the order.
Can I add insurance to my order?
Orders shipped via USPS Priority Mail will be automatically be insured up to $50.00. Additional insurance can be added - please contact me to ask about rates.
What is your return/refund policy?
I want you to be happy with the pieces you have chosen.
All of my work is carefully handmade. I have tried to be as descriptive as possible about my work so that you know and love what you're getting. So please read those descriptions and measurements carefully! And I am happy to answer any questions you have prior to placing your order.
In the chance that you are not satisfied with your purchase, please email me (at EstherKaoJewelry@gmail.com) within 7 days of receipt and we can try to make adjustments where possible. Please understand that while most items can be returned, some restrictions do apply. Any items that were custom made (including rings made in a size specified by the customer), will be refunded minus a 20% restocking fee.
Returned items are subject to a quality check. If the piece has been clearly worn or damaged, I reserve the right to withhold a refund. All custom made pieces are non refundable. Return shipping is the responsibility of the buyer.
Refunds will be issued in the form of payment that was made. If a gift card was used to purchase the item, the refund will be credited back into the gift card.
If you would like to cancel an order, you may do so within 48 hours of placing the order. All cancellations after that will be subject to a 20% restocking fee.
To initiate a refund or order cancellation, email me at EstherKaoJewelry@gmail.com with your order number and cancellation request.